How do I restore my Luren AI purchases?
Make sure the phone is signed in to the same Apple ID or Google account you paid with, open the Pro screen in Luren AI and tap Restore purchases. That brings back an active Pro subscription. If Pro or your coins still don't show up, write to [email protected] with your User ID and the store receipt.
Restore Pro in the app
- Check that the phone is signed in to the Apple ID or Google account you used to subscribe.
- Open the Filters tab and tap the settings icon at the top of the screen.
- Tap the Free Plan card at the top of Settings to open the Pro screen.
- Tap Restore purchases and wait for the confirmation.
Coins and History
Coins and History belong to your account in the app, not to the store, and Apple notes that purchases that get used up, like coins, can't be restored through the store. If a coin balance is missing after a reinstall or a new phone, write to [email protected] with the User ID shown in Settings > App Information (and your old one, if you noted it) plus the store receipt.
If restoring doesn't work
- iPhone: make sure in-app purchases are allowed on the device, restart it and try again. Apple's guide: If you can't find or use your Apple In-App Purchases.
- Android: force stop the app and reopen it, check that the payment went through in your Google Play order history, and restart the phone. Google's guide: Problems with in-app purchases.
- Still missing: email [email protected] with your User ID and the receipt.
