How do I contact Luren AI support?
The quickest way is Contact Support in the app's Settings: it sends your message together with your User ID, app version, language and device type, and replies appear under Support Messages. You can also email [email protected]; include the User ID from Settings so the team can find your account.
Contact support from the app
- Open the Filters tab and tap the settings icon at the top of the screen.
- Tap Contact Support.
- Optionally add your email address, describe the problem and tap Send Message.
- Check Support Messages in Settings for the reply.
Email addresses
- [email protected]: help with the app, purchases, refunds, a creation that went wrong, or deleting your data.
- [email protected]: press, partnerships and creators.
- [email protected]: legal notices, intellectual property and takedown requests.
What to include
- Your User ID from Settings > App Information.
- Whether you use an iPhone, an iPad or an Android phone.
- What you did and what happened, with a screenshot if you can.
- For a purchase problem, the store receipt or order number.
